US Appliance Return Policy

Your purchase is backed by our 60-day return guarantee. To return an order, call us at 1-866-259-3603. Returns need to be made in new, never installed and unused condition along with all product literature, original packaging materials and blank warranty cards.

With the exception of TVs (see below), returns are subject to a 10% restocking fee and a return shipping fee. Please remember that incurred shipping and handling expenses are non-refundable. All sales are final on overstock, closeout and clearance items.

Delivery Policy

Fully inspect your packaging and item(s) upon delivery before siging for and accepting. You must note any packing damage and damage to the item(s) on the delivery form and call us within 24 hours to report at 1-866-259-3603 so that we can make arrangements for a return/replacement (at no cost to you). Do not install or use the item. Damaged returns need to be made in new, never installed and unused condition along with all product literature, original packaging materials and blank warranty cards. US Appliance is not responsible for any damage not noted and reported within 1 business day.



Free 30-Day TV Returns

All HDTVs purchased at US Appliance are eligible for free returns for 30 days from the date they were shipped. TV returns must be in new condition and must include all original packaging, accessories, vouchers, rebates and bundled items where applicable. Bundles, packages and promotional items offered "free" or discounted with a TV purchase must be returned along with the TV in new condition with all packaging and accessories. Items offered "free" or discounted with any TV purchase are not returnable separate from the TV for additional credit. Any TV or accessories with missing or altered serial numbers or UPCs are not eligible for return.

Return can only be redeemed once within 30 days of the original TV shipping date. To return an order, please call us at 1-866-259-3603. Clearance, closeout and open-box televisions are not eligible for free returns.

Manufacturer Warranties and Repair

US Appliance is an Authorized Retailer for every brand we sell. All new appliances and other products come with a manufacturer warranty. Refer to your owner's manual for warranty details. To obtain service under warranty please contact the manufacturer directly.

View manufacturer website links