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Returns


US Appliance® Return Policy
Orders can be canceled within 48 hours of placing the order without any fee. Any orders canceled after that time could be subject to a 15% restocking fee. To cancel an order, call us at 1-248-364-0700.

Your purchase is backed by our 30-day return guarantee. To return an order, call us at 1-248-364-0700. Returns need to be made in new and unused condition along with the manuals and original packaging materials and may be assessed a 15% restocking fee. Delivery charges are non-refundable.
All sales are final on Overstock or Clearance items (no returns except in the case of shipping related damage)
We do not accept returns on air conditioners.

Damaged Goods
If an item arrives damaged during shipment, please note the damage on the delivery receipt and call us within 48 hours at 1-248-364-0700 so that we can make arrangements for a return/replacement (at no cost to you). It is very important to inspect your product thoroughly before accepting and signing for your merchandise. Though the box and packaging may seem perfect, it is still possible that your product may be damaged. Check for both internal and external damage before accepting delivery.

In the event that an appliance is damaged and in the interest of time and convenience, for minor damages we may try to have an authorized repair person fix the appliance. If we cannot fix it to an 'as good as new' condition, we will replace it

Please be assured that all appliances come with a manufacturer warranty. So any potential problem related to a defect can be handled through the warranty and won't need to be returned. We will be glad to assist you with any warranty concerns. For additional information about Delivery click here.

Manufacturer Warranties and Repair
US Appliance is an Authorized Retailer for every brand we sell. 
All new appliances and other products come with a manufacturer warranty. Refer to your owner's manual for warranty details.
To obtain service under warranty please contact the manufacturer directly.
(877) 628-9913
For knowledgeable sales assistance
or to Place Your Order Over the Phone
Monday - Friday: 8:00 - 6:00 EST
We accept Visa, Master Card, and Discover E-commerce by Yahoo!

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