Your purchase is backed by our 60-day return guarantee. To return an order, call us at 1-866-259-3603. Returns need to be made in new, never installed and unused condition along with all product literature, original packaging materials and blank warranty cards.
With the exception of TVs (see below), returns are subject to a 10% restocking fee and a return shipping fee. Please remember that incurred shipping and handling expenses are non-refundable. All sales are final on overstock, closeout and clearance items.
If an item arrives damaged, please note all damage on the delivery receipt and call us within 1 business day of delivery at 1-866-259-3603 so that we can make arrangements for a return/replacement (at no cost to you). Do not install or use the item. Damaged returns need to be made in new, never installed and unused condition along with all product literature, original packaging materials and blank warranty cards.
It is very important to inspect your packaging thoroughly before accepting delivery. If any packaging damage exists, it is imperative to note such damage before signing for your merchandise. US Appliance is not responsible for any damage reported after 1 business day of delivery.
All HDTVs purchased at US Appliance are eligible for free returns for 30 days from the date they were shipped. TV returns must be in new condition and must include all original packaging, accessories, vouchers, rebates and bundled items where applicable. Bundles, packages and promotional items offered "free" or discounted with a TV purchase must be returned along with the TV in new condition with all packaging and accessories. Items offered "free" or discounted with any TV purchase are not returnable separate from the TV for additional credit. Any TV or accessories with missing or altered serial numbers or UPCs are not eligible for return.
Return can only be redeemed once within 30 days of the original TV shipping date. To return an order, please call us at 1-866-259-3603. Clearance, closeout and open-box televisions are not eligible for free returns.
US Appliance is an Authorized Retailer for every brand we sell.
All new appliances and other products come with a manufacturer warranty. Refer to your owner's manual for warranty details.
To obtain service under warranty please contact the manufacturer directly.