US Appliance Frequently Asked Questions
Who is US Appliance?
Is shipping really only $69 for all of my appliances?
Do I pay sales tax?
How long will it take for my order to arrive?
What is your return policy?
What if I find an item at a lower price at a competitor?
How is warranty handled?
How do I track an order?
How are appliances installed?
Who is US Appliance?
We're among the largest online appliance retailers nationally, as well as being one of the largest high-end appliance retailers in Michigan. Online since 1999, we've helped tens of thousands of customers all across the country with their home appliance needs. Orders are
quickly routed for fast delivery.
Is shipping really only $69 for all of my appliances?
YES! US Appliance
delivers major appliances anywhere in the Continental US for
only $69 per order no matter how many appliances you order. Upgrade to In-Home White Glove
delivery for only an additional $90.
Smaller items are shipped for less. Click here for Delivery
Details
Do I pay sales tax?
We don't collect sales tax on any orders placed to any State across the United States.
(except Michigan, Ohio and Indiana deliveries)
How long will my order take to arrive?
Once we have prepared your order we will arrange to deliver your order
to your home.
Major appliances are shipped via our affiliated National Shippers.
Smaller items are shipped via UPS or FEDEX.
Please check our delivery page for
more details.
What is your return policy?
Orders can be canceled within 48 hours of placing the order without any fee.
View our full
Return Policy
What if I find an item at a lower price at a competitor?
At US Appliance we strive to give our
customers the best service and pricing available.
If you find a better price at another legitimate authorized retailer
we will not only match the price but we'll match 110% of the difference!)
Details
You can also submit a request directly from any of our product pages or you may
Submit a Price Match Request Now
How is
Warranty Handled
When you receive your new appliance, you can rest easy since all appliances come with a manufacturer warranty. During the warranty period, the manufacturer will send a technician to your home and fix any warranty problem right on the spot. See your product's warranty manual for more details. We can also assist you in arranging warranty service.
How do I track an order?
When you place an order, we'll be proactive and keep you updated along the way.
If you have received a tracking number visit our Order Tracking Page.
If you have a question, you can call us toll-free at (866) 259-3603 or
via email help@us-appliance.com
How are appliances installed?
Appliances that are going to be "built-in" to your home will require installation, which is not part of our delivery. You can contact local appliance servicing or remodeling companies to perform this work for you. Since custom installation varies from project to project, we would recommend you check with a couple of companies and compare their prices and services.
Online installation service referrals can be found at ServiceMagic.com and ImproveNet.com. For Kitchen Cabinets visit US Home Products. Just click these links:
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