FAQ

Who is US Appliance?
Is shipping really FREE for all of my appliances?
Do I pay sales tax?
How long will it take for my order to arrive?
What is your return policy?
What if I find an item at a lower price at a competitor?
I need help selecting appliances.
How is the warranty handled?
How do I track an order?
How are appliances installed?

Who is US Appliance?

We're among the largest online appliance retailers nationally, as well as being one of the largest high-end appliance retailers in Michigan. Online since 1999, we've helped more than 250,000 customers all across the country with their home appliance needs. Orders are quickly routed for fast delivery.

Is shipping really FREE for all of my appliances?

YES! US Appliance delivers major appliances over $999 anywhere in the Continental US for FREE no matter how many appliances you order. Only $49 shipping for orders under $999. Smaller items are shipped for less.

Click here for Delivery Details

Do I pay sales tax?

We don't collect sales tax on any orders placed to any State across the United States (except Michigan, Ohio and Indiana deliveries).

How long will my order take to arrive?

Once we have prepared your order we will arrange to deliver your order to your home. Major appliances are shipped via our affiliated National Shippers. Smaller items are shipped via UPS or FEDEX.

Please check our delivery page for more details.

What is your return policy?

Orders can be canceled within 48 hours of placing the order without any fee.

View our full Return Policy

What if I find an item at a lower price at a competitor?

At US Appliance we strive to give our customers the best service and pricing available. If you find a better price at another legitimate authorized retailer, we will not only match the price but we'll match 110% of the difference! Details

You can also submit a request directly from any of our product pages, or you may Submit a Price Match Request Now.

I need help selecting appliances.

Unlike many online stores, US Appliance has real live factory-trained Sales Experts waiting to answer your questions and help you find the perfect appliance for your home.
Call us Monday through Friday 8am-6pm (EST).  Toll-Free (877)628-9913.
Also check out our Buying Guides for a quick introduction on what to look for when selecting various types of appliances.

How is the Warranty Handled?

When you receive your new appliance, you can rest easy since all appliances come with a manufacturer warranty. During the warranty period, the manufacturer will send a technician to your home and fix any warranty problem right on the spot. See your product's warranty manual for more details. We can also assist you in arranging warranty service..

How do I track an order?

When you place an order, we'll be proactive and keep you updated along the way. If you have received a tracking number, visit our Order Tracking Page.

If you have a question, you can call us toll-free at (866) 259-3603 or contact us via e-mail at help@us-appliance.com

How are appliances installed?

Appliances that are going to be "built-in" to your home will require installation, which is not part of our delivery. You can contact local appliance servicing or remodeling companies to perform this work for you. Since custom installation varies from project to project, we would recommend you check with a couple of companies and compare their prices and services.

Online installation service referrals can be found at ServiceMagic.com and ImproveNet.com. For Kitchen Cabinets visit US Home Products. Just click these links: