US Appliance® is proud to have served over
300,000 customers throughout the
online since 1999.
Customer reviews of US Appliance. Here are what customers are saying about us...
I am a food and beverage marketing director with over 20 years in
the industry so I entertain a lot. I recently began a MAJOR kitchen/dining room
remodel which included expanding into another bedroom, hiring an architect, an
engineer, multiple contractors and all the City permits... So when it came time
for appliances I went to my local up-scale stores and got quotes. Then I found
your company on line. My colleagues warned against buying big ticket items on
line but I researched your company then called and was put in touch with Dave
Girard. I hit it off with Dave and placed an order for everything I needed. From
my first conversation with Dave and lastly with Carla Farewell on her follow up,
I was amazed at the level of professional service I received from these two
managers! And the products I bought, some on Dave's recommendation, are
absolutely outstanding!! Needless to say the kitchen/dining room look fantastic
but with your appliances - ALL AT THE BEST PRICE I COULD FIND - the place is
ready for Sunset magazine. This Saturday I am having my annual Christmas party
which will feature your appliances and be seen by many food executives. I will
certainly share my experience with them and be your "salesman" in the Bay Area.
Thanks for a great experience and I must commend both Dave and Carla on their
exceptional professionalism, service and follow up.
Nice going Team US Appliance!
in Walnut Creek, CA
I cant say enough good things about US Appliance. They have great
products, great prices, and they ship fast. I am totally satisfied
with my purchase. A++++
in Wilmington, MA
Doing business with US Appliance was an excellent experience and, admittedly, I'm hard to please. I would recommend them to anyone
including my friends and relatives. If I had my way Id never go to a store, mall or shopping center again.
Michael C. in Mequon, WI
Ordered based on price and reviews. Washer and Dryer were the lowest price I could research, factor in the lack of sales tax and
the deal just gets sweeter. Was apprehensive at first to purchase such bulky expensive items online, but customer service, reviews and the shipping options
convinced me. Deliver was super prompt (4days) and the delivery guys gave me plenty of options to arrange a delivery date and time.
Items arrived in pristine factory original condition, setup was a breeze.
Michael M. in Katy, TX
As an accountant I don't normally give rankings of excellent because there is always room for improvement, and I'm sure they could
do even better, but I consider the overall transaction exceptional as well as excellent.
Richard H. in Santa Ana, CA
Delivery of 42 LCD TV took a little over two weeks which was within company standards. We were very pleased with delivery which
happened within the 4 hour window that was promised by phone confirmation by US Appliances delivery company. Would definitely shop at US Appliance web site again!
John P. in Huntington, WV
I was a little leery to buy a large appliance on-line, but after reading others comments, I decided to give it a try and I am so glad
I did! US Appliance had the exact model I was looking for. It was even on clearance because of some minor blemishes on the side of the
refrigerator that wont show and are hardly noticeable. And with free shipping, what's not to love about the deal. My fridge was delivered
within 10 days, right to my door. There was a slight problem with the shipping company, but US Appliance went above and beyond to make sure
the problem was corrected and in a timely fashion. I cant say enough good things about US Appliance. I will definitely be shopping with
Cindy S. in Grand Marais, MN
100% smooth transaction. Ordering online was clear and easy. A customer service rep who was contacted after the transaction was
courteous and knowledgeable. The delivery company contacted us within two weeks to arrange delivery, and arrived within the 3 hour delivery
window that they promised. I would order again from this company without hesitation.
Patricia S. in Paramus, NJ
The buying experience with US Appliance was outstanding. I could not be more satisfied.
Peter D. in Commack, NY
Unbelievable transaction! Purchased a 58 plasma from US Appliance and their price was at or below anything else I could find. It also included FREE delivery...which arrived from
Indiana to my house in about 7 business days. The delivery people were prompt and courteous, without even a scratch on the box the monitor came in. They unpacked it, set up the stand and monitor and
placed it where I wanted it.
Ron S. in San Diego, CA
Everything was just as it was advertised. Would buy
from again in a heartbeat and believe me if I was unhappy I would say
so. I have written state's Attorney Generals before and I will
again. I purchased a refrigerator and saved at least 500 dollars.
All phone calls were made on time...product was as advertised...delivery
was excellent. (Phone call the night before and 15 minutes before
delivery) Very Happy!!!!!
Gary T. in Hamilton, NJ
I had spent some time researching what appliances I wanted to purchase. After selecting the models, I did some additional research purchase options. I found US Appliance on the internet and discovered they offered the best price of any local and long distance supplier.
They even beat some local well know appliance stores in purchase cost, delivery cost, and availability date. After placing the order, I received my appliances in a few weeks and have been very happy with them. I would most definitely recommend US
Appliance to all my friends as well as purchase from them again in the future.
Kenneth E. in Nokesville, VA
US Appliance was cheaper (with shipping) than anywhere else we looked for our Frigidaire Washer/Dryer set (we looked at Lowes, Home Depot, Sears, Best Buy). The delivery took about 10 days, but the
process was very easy. They called and gave me two days to pick from, then a 3 hour window for delivery. The items were delivered on time and the driver brought them into the house for me (up only about 4
steps). We did the installation ourselves, but it was a snap. I was very pleased with the transaction and would definitely use US Appliance again.
Carina C. in Houston, TX
I highly recommend this company. The item was exactly what I ordered, the delivery was quick and the price competitive. Customer service people were very helpful.
Barbara T. in Colorado Springs, CO
This was my first time ordering from this company. Their website was easy to navigate. They have a HUGE assortment of vendors available to choose from. I received quality merchandise for less than what I would have paid
at our local big store supplier.
Mary A. in Yuma, AZ
The purchase process was pleasant and easy. Product arrived in perfect condition with a very pleasant truck driver. Appliance is in perfect condition and works perfectly.
Leo J. in Media, PA
This was the first time I have bought something so big and expensive on-line. Nothing could have been easier and as smoothly executed. Correspondence and status quick, complete and up to date.
Item arrived ahead of schedule and in perfect condition. I couldn't be more satisfied. No hesitation to use this company again.
Jim R. in Mill Creek, WA
Very impressed with customer service - I certainly struck gold with this company when I decided to shop with them. Excellent customer service and speedy delivery. Highly recommended to anyone in
the market for household appliances, large and small.
Sue T. in Gonzalez, FL
Everything dealing with US Appliance was fantastic. I had a small problem with the delivery company and they took care of it immediately. They stand by their service. I will definitely buy from
them in the future.
Lorraine L. in Redland, FL
Have made several purchases from US Appliance and have been more than satisfied every time. That's why I shop with them whenever I'm in need of appliances. I've shopped around and dealt with others but
these people come out on top by far!
Jeffrey B. in Houston, TX
Its obvious that US Appliance has a focus on customer service. My order was a bit unusual in that the range I ordered was no longer available from the manufacturer. It was replaced with a new model. This delayed the delivery of
the stove which I ordered on July 28th and delivered on Sept 11th. Even though the new model was more expensive, I received it for the original price. The staff at US Appliance was responsive and helpful each time I
contact them. When the delivery company tried to contact me to arrange a drop off time, they dialed the wrong number. It was US Appliance that emailed me right away to have me contact them. Nice
John S. in Cherry Hill, NJ
Excellent communication with customer -- quick to verify receipt of order and to advise the scheduled delivery. I'd definitely order from them again!
Cindi W. in Clearwater, FL
The customer service department that I dealt with was exceptional in every way. I will purchase from them again. Other companies could learn from them on how to take care of a CUSTOMER!
Mark S. in Dacula, GA
I was apprehensive making such a large purchase on line. Nevertheless, I have certainly changed my mind and feel extremely comfortable dealing with US Appliances. The People are great to work
with and very helpful.
William C. in Tonawanda, NY
US Appliance made the purchase of my BBQ grill very
smooth. My grill was shipped in a prompt manner at a good price and was
delivered on time. They even helped me resolve an issue where the
manufacturer had not included the correct parts. They went the extra
distance to help me with a problem that they didn't cause. Very good!
Richard B. in Santa Rosa Beach, FL
Order was easy to place and items were shipped very quickly. Emails kept me aware of the order status Pilot, (the shipping company) also provided great communication, and the delivery
person was great to work with.
Michael C. in Deltona, FL
Very good website. Excellent selection. Friendly personnel (by phone). Nearly free shipping. Pricing that competitors have to come down to (when they are willing). No sales tax on out-of-state
deliveries (for most). We saved at least $1500 on the range and hood we purchased. I strongly recommend US Appliance.
John S. in North Augusta, NC
Great company, by far the best price and with the free shipping on my order leaves me little else to say.
Mike W. in Snowflake, AZ
I got exactly what I was looking for at around $100 below the local price and about $40 below the other online prices. The Web site was clear and accurately described what the delivery time would be.
Overall the experience was excellent! I will check them first the next time I need an appliance.
Wallace R. in Upper Marlboro, MD
My purchasing experience with US appliance was one met with ease & professionalism, their service , prices and follow up are the best....US Appliance has a lifetime customer in me.
Beth H. in Beaumont, TX
Wonderful website. My purchase was the lowest price I could find - much lower than any local distributor. It was very easy to check on the process of my delivery, and it was delivered sooner than I
expected. I will definitely use this site again.
Patrice C. in Arabi, LA
Thank you for the excellent service. This was a great buying experience! Without a doubt, your prices have beat everyone! You make it easy to shop online and I saved hundreds dollars. My . My
appliance was shipped in a timely manner and arrived in perfect condition.
Vladimir M. in Portland, OR
Incredible prices! Incredible service all the way. Hands down recommendation.
Janet A. in Clinton Corners, NY
The customer service I received was exceptionally great! Thank you for the fabulous service. I will certainly come back to US Appliance in the future.
Latonne S. in Tuscon, AZ
Absolutely wonderful! Pleasure to do business with.
Excellent prices, cheaper than here at home. me.
Angela P. in Fresno, CA
This was the best company that I could find for
remodeling my kitchen with appliances from US Appliances. The delivery
was prompt and the drivers were very nice and helped me to inspect the
appliances. I will definitely order from this company again. Check this
Mark G. in Aliquippa, PA
US Appliance has answered every question in a timely
manner and provided me with fantastic service when I needed it. I have
recommended them to my friends and coworkers.
Teresa L. in Mounds, OK
The price was $500 less than anything I could find locally
even when adding shipping. The product arrived in the timeframe expected and the
shipping company notified me a few days in advance so I could make delivery
arrangements. One of the best overall experiences with an internet merchant.
Christopher R. Londonderry, NH
I was very pleased with my purchase from U. S.
Appliance. This was the first time I had purchased appliances over the
internet, and I was somewhat nervous about delivery and service if a
problem arose. However, the prices were better than I could get locally,
so I decided to try it. I am very glad I did. The washer and dryer
arrived in excellent condition, and I am pleased with them. I would do
Susan B. in Cairo, GA
Ease of ordering was excellent. Unbelievably low
shipping. Delivery guys were great. I recommend US-Appliance.com to
anyone that will listen. I will make future purchases.
Tina L. in Imperial Beach, CA
I would definitely recommend this website! The price
was AWESOME, the delivery FLAWLESS, and the emails updating me were
PERFECT! I will definitely buy through US Appliances again. Thanks!
Brian E. in Orlando, FL
We shopped around for weeks to find the best price on a compact Washer & Dryer before turning to the online retailers. US Appliance was the cheapest (with their free shipping promo), and the free delivery was a nice perk. Our appliances arrived sooner than expected and in great shape. Ill definitely try US Appliance again in the future.
Jennifer H. in Huntington Beach, CA
I have been completely satisfied from the first time I viewed the web-site, ordered our washer and dryer and confirmed delivery. I
am particularly satisfied with the constant updates via e-mail and
the accuracy in the delivery deadline they have provided.
Kelly C. in Alpharetta, GA
US Appliance was an efficient and easy way to purchase my
appliances. They offered the best prices and followed up with
personalized customer service that accomplished everything that they
said they would do. Overall - - Excellent.
Frances M. in Norwood, MA
Excellent, easy internet merchant. Have purchased from before
and will purchase from in the future.
Neil M. in Yuba City, CA
US Appliance was easy to deal with from step A to Z, with good
pricing and informing me of the shipping progress all the way. Id
recommend them to others. The delivery company US Appliance
contracted to deliver our front load washer did an excellent and
professional job putting our washer in place in preparation for
Peter F. in Kirkland, WA
After a horrendous experience with another online store I can't
possibly sing enough about US Appliance's customer service, prices and merchandise.
Linda M. in Lafayette, CA
I was somewhat nervous about buying large appliances from a
distant retailer that I had never previously heard of. But it was a
very easy transaction, and it really helped that they used a very
professional delivery service, used to managing residential delivery.
That made all the difference.
Timothy H. in Jersey City, NJ
I ordered a very special gift for a very special person, and I
got BLESSED! The gift I found was an extraordinary value which was
processed professionally, delivered timely, and help assure that the
occasion the gift celebrated was kept special. AWESOME JOB TEAM!!!!
Annie R. in Lewisville, TX
This is the second purchase I have made from US Appliance and
both times I have been highly satisfied with the selection of
appliances, the ease of purchase and the shipping costs. I live in a
rural area and US Appliance shipping costs are actually less (from
Michigan to California) than from my closest retailer.
Jerry C. in McArthur, CA
Great site, no complaints or problems with order. Got a great
price on my product and shipping was free. Couldn't have shopped with
a better merchant out there!!
Josephina R. in Seabrook, NJ
I purchased a stovetop, but before making my purchase, I went to
several local stores and to see what was the best on the market.
Next, I started researching on-line. Went to several websites, but US
Appliance was the easiest to read and answered most of my questions
and specifications for this item. I did call with one question and
got through to customer service immediately and received an answer.
My stovetop was delivered the following week. Nothing could have been
easier - thank you US Appliance.
Mary B. in Carson, CA
I found my Thermador oven for the lowest price and with free
shipping and no tax. The web-site is easy to use and when I called to
talk with a salesperson they had all the technical information that I
needed. This was my first purchase of a large appliance on-line but
it wont be my last.
Avery A. in El Granada, CA
I would like to say what a easy time I had shopping!! It was
sooo easy to find what I was looking for. I didn't have to look throw
every thing to find what I was looking for. The colors , pictures and
they write up on details were so good. I have shopped a lot of sites
but will be back here again. The prices were great! The price for
shipping were better than I thought they would be. There were no
hidden charges. The price I paid was better than I expected.
Rocky M. in Shipshewana, IN
They had the best price and selection for my needs. great customer service, someone even called to thank me for my order. Good delivery options and service provided. I will shop here again.
Freddy R. in Lewes, DE
Beat my local prices by 1/3 - including delivery. Everything was on time , as promised and hassle free. A definate winner.
Robert M. in Kansas City, MO
Perfect transaction and the fastest shipping by truck I have ever seen. Great price too. Thank you US Appliance!
Howard G. Poway, CA
My order was shipped as promised. It was on time, without damage and packaged very well. I would order from this merchant again without hesitation. Also this was a hard to find item and I was pleased to finally find what I was looking for with this merchant.
Jodene S. Seville, OH