US Appliance Return Policy
Your purchase is backed by our 60-day return guarantee. To return an order, call us at 1-877-628-9913. Returns need to be made in new, never installed and unused condition along with all product literature, original packaging materials and blank warranty cards.
With the exception of TVs (see below), returns are subject to a 10% restocking fee and a return shipping fee. Please remember that incurred shipping and handling expenses are non-refundable. All sales are final on overstock, closeout and clearance items.
Fully inspect your packaging and item(s) before signing for and accepting
delivery. You must note any packing damage and damage to the item(s) on the delivery form and call us within 24 hours to report at 1-877-628-9913 so that we can make arrangements for a return/replacement (at no cost to you). Do not install or use the item. Damaged returns need to be made in new, never installed and unused condition along with all product literature, original packaging materials and blank warranty cards. US Appliance is not responsible for any damage not noted and
not reported within 1 business day.
Please be assured that all appliances come with the original manufacturer
warranty. So any potential problem related to a defect can be handled through
the warranty and won't need to be returned. We will be glad to assist you with
any warranty concerns.
Free 30 Day HDTV Returns
Note: For the protection of our customers we require that HDTV purchases have the same ship to and bill to address.
All HDTVs purchased at US Appliance are eligible for free returns for 30 days from the date they were shipped. TV returns must be in new condition and must include all original packaging, accessories, vouchers, rebates and bundled items where applicable. Bundles, packages and promotional items offered "free" or discounted with a TV purchase must be returned along with the TV in new condition with all packaging and accessories. Items offered "free" or discounted with any TV purchase are not returnable separate from the TV for additional credit. Any TV or accessories with missing or altered serial numbers or UPCs are not eligible for return.
Return can only be redeemed once within 30 days of the original TV shipping date. To return an order, please call us at 1-866-259-3603. Clearance, closeout and open-box televisions are not eligible for free returns.
Orders may be cancelled within 48 hours as long as the item(s) have not
Orders cancelled after 48 hours are subject to a 2% restocking fee as long as
the item(s) have not shipped.
Any orders cancelled after they have shipped could be subject to a 10%
cancellation fee plus any incurred shipping expenses.
US Appliance is an Authorized Retailer for every brand we sell.
All new appliances and other products come with a manufacturer warranty. Refer to your owner's manual for warranty details.
To obtain service under warranty please contact the manufacturer directly.