Who is US Appliance?
Is shipping really FREE for all of my appliances?
Do I pay sales tax?
How long will it take for my order to arrive?
What is your return policy?
What if I find an item at a lower price at a competitor?
I need help selecting appliances.
How is the warranty handled?
How do I track my order?
How are appliances installed?
Who is US Appliance?
We're among the largest online appliance retailers nationally, as well as
being one of the largest high-end appliance retailers in Michigan. Online since
1999, we've helped more than 300,000 customers all across the country with their
home appliance needs. Orders are quickly routed for fast delivery.
Is Shipping Really FREE?
YES! US Appliance delivers major appliances over $999 anywhere in the
Continental US for FREE
no matter how many appliances you order.
only charge $49
shipping for appliance orders under $999. Smaller items are shipped for less.
Some exceptions apply.
Click here for Delivery Details
Do I Pay Sales Tax
We collect sales tax for orders shipped to AL, AR, AZ, CA, CO, DC, GA, IA, ID, IL, IN, KA, KY, LA, MA, MD, MI, MN, NE, NM, NJ, NV, NY, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WA, WI, WY
Note: We are not required to collect sales tax for shipping destinations outside of these states but your state might. Check with your local tax authorities for specific regulations. more info
How Long Will My Order Take To Arrive?
Once we have prepared your order we will arrange to deliver your order to
your home. Major appliances are shipped via our affiliated National Shippers. Our shipping partner will contact you to arrange a delivery date and time.
Smaller items are shipped via UPS or FEDEX.
Please check our
for more details.
What is Your Return Policy?
Orders can be canceled within 48 hours of placing the order without any fee as long as the order has not shipped.
View our full
What If I Find an Item at a Lower Price?
At US Appliance we strive to give our customers the best service and pricing
available. If you find a better price at another legitimate authorized retailer,
we will not only match the price but we'll match 110% of the difference!
You can also submit a request directly from any of our product pages, or you may
Submit a Price Match Request Now
I Need Help Selecting Appliances
Unlike many online stores, US Appliance has real live factory-trained Sales
Experts waiting to answer your questions and help you find the perfect appliance
for your home.
Call us Monday through Friday 8am-6pm (EST). Toll-Free (877)628-9913.
Also check out our Buying
for a quick introduction on what to look for when selecting various
types of appliances.
How Are Warranties Handled?
When you receive your new appliance, you can rest easy since all appliances
come with a manufacturer warranty. During the warranty period, the manufacturer
will send a technician to your home and fix any warranty problem right on the
spot. See your product's warranty manual for more details. We can also assist
you in arranging warranty service.
We also offer Extended Service Protection
plans with the purchase of most new appliances that begin as soon as your
manufacturer warranty ends.
How Do I Track My Order?
When you place an order, we'll be proactive and keep you updated along the
way. If you have received a tracking number, visit our
Order Tracking Page
If you have a question, you can call us toll-free at (866) 259-3603
contact us via e-mail at
How Are Appliances Installed?
Appliances that are going to be "built-in" to your home will require
installation, which is not part of our delivery. You can contact local appliance
servicing or remodeling companies to perform this work for you. Since custom
installation varies from project to project, we would recommend you check with a few companies and compare their prices and services.
You may find top-rated appliance installers near you on the following websites:
Homeadvisor.com, Thumbtack.com, ImproveNet.com, angieslist.com